How can we help?

Track shipments, change delivery addresses, understand estimated delivery times, and handle missed deliveries.

• How to track my order
• Changing delivery address after placing order
• What to do if my order is late
• Cancelling an order

M-Pesa STK push, card payments, failed transactions, refund timelines, and withdrawal queries for vendors.

• Supported payment methods on Soko
• How to request a refund
• Failed M-Pesa payment — what next?
• Refund timeline and how to check status

Creating accounts, resetting passwords, updating profile information, privacy settings, and account deletion.

• Creating and verifying your Soko account
• Resetting a forgotten password
• Updating email or phone number
• How to delete your account

Registering as a vendor, listing products, managing orders, understanding subscription plans, and receiving payouts.

• How to register as a vendor
• Listing your first product
• Understanding subscription plans
• How and when vendor payouts are made